A listing only goes live after it is enabled, complete, submitted, and approved by the marketplace — and it only sells once the marketplace has a price and stock for it. Work through this checklist from top to bottom; the status badge on the listing usually tells you which step you're stuck on.
1. Is the listing enabled?
Osello never submits disabled listings. Open the listing under your marketplace's Listings page — if the badge reads Disabled, choose Enable from the "..." menu. Individual variants can be disabled too, even when the listing itself is enabled, so check the Variants tab if only some sizes or colors are missing.
2. Does it have a category and every required field?
A listing can't be submitted without a marketplace category, and the category decides which fields are required. An Incomplete badge means required data is missing or a value didn't pass validation. On the listing's Fields tab, turn on the Required Only and Unfilled Only filters to see exactly what's left, then fill the gaps by hand or with a Prompt. If values are filled but invalid, a red alert at the top of the listing page lists each problem and the variants it affects. If the badge still looks out of date after you've fixed things, choose Recheck Content from the "..." menu to re-run the checks.
3. Does every variant have a SKU and barcode?
Marketplaces identify each variant by its SKU, and most also require a barcode (a UPC or EAN). Osello flags the listing as incomplete instead of submitting it when either is missing.
4. Was it actually submitted?
A Ready badge means the listing is complete but hasn't been sent yet — click Submit Listing. If you've edited the listing since its last submission, the badge tooltip notes that changes are pending; click Resubmit Listing to send them. The Submissions tab shows every attempt and its outcome.
5. Did the marketplace approve it?
After submission the badge moves through Submitting (on its way to the marketplace) and Submitted (received, waiting to be acknowledged) to Pending Approval while the marketplace reviews it — review times vary by marketplace. Pending Publication means the marketplace accepted your content but hasn't added the product to its catalog yet; that's the most common reason a Nordstrom, Macy's, Bloomingdale's, Shop Simon or Dia & Co listing sits without going live. There's nothing to fix — Osello sends the price and inventory automatically as soon as the product is published. Submission Failed means the submission never reached the marketplace — hover over the badge for the reason and resubmit. Changes Required means the marketplace sent back reasons; open the Submission Messages tab to read them, fix what they describe, and resubmit. Rejected means the marketplace isn't taking the product at all, so resubmitting won't help. Suspended or Unlisted means the marketplace has taken the listing down on its side.
6. Can the marketplace actually sell it?
An approved listing still won't sell without an offer — the price and inventory for each SKU. Osello only counts inventory from locations that are turned on for that marketplace: open Inventory Locations under the marketplace in the sidebar and check the Enabled toggle for each location. The listing's Offers tab shows the price and quantity sent for each variant.
Still stuck?
If every step above checks out and the listing still isn't live, contact us — include the listing link and we'll dig in.