How to Get Help

The fastest ways to reach a human at Osello, and what to include so we can solve your issue on the first reply.

Stuck on something this help center doesn't answer? A real person is happy to dig in.

Reach us

From the app — click any Get Help button (marked with a life-preserver icon). It opens a message form that's already linked to your account, so we can see your setup right away. This is the fastest route.
From the in-app Help Center — the full Help Center is also built into the app: open your avatar menu in the top-right and choose Get Help, or use the Help link in the footer. You can search and read every article without leaving your work, and every article has a Talk to a Human button.
From this help center — use the Talk to a human button on any article, or the contact page.

The more of this you give us up front, the faster we can fix things:

What you were trying to do — for example, "submit 40 listings to Macy's."
What happened instead — the exact error message or unexpected behavior, word for word if you can.
Where it happened — the marketplace, and a product or listing we can look at (a link to the page is perfect).
When it happened — roughly when you first noticed it.
A screenshot — if the issue is visible on screen, a picture beats a paragraph.

We read every message. You'll get a reply from a person who has looked at your account — not a canned response — usually within one business day.

Did this answer your question?

A real person from Osello will dig in and get back to you.