Troubleshooting & FAQ
Fix common issues and get unstuck fast.
A checklist for troubleshooting a listing that isn't showing or selling on a marketplace, from missing required fields to inventory location settings.
What it means when your Shopify or other integration shows as disconnected, why it happens, and the steps to get data syncing again.
Plain-English explanations of the most common marketplace rejection errors — missing required fields, image rules, barcode problems, duplicates — and how to fix each.
What sync issues are, how to read the Sync Issues page, and how to resolve, snooze, or ignore issues one at a time or in bulk.
The spinning sync icon in the top bar tells you when Osello is actively pushing or pulling your data, and which marketplace or integration it's working with.
The fastest ways to reach a human at Osello, and what to include so we can solve your issue on the first reply.
Still need help?
A real person from Osello will dig in and get back to you.