Fulfilling Orders and Adding Tracking

Ship marketplace orders from Shopify and let Osello send tracking back automatically, or mark an order fulfilled in Osello with tracking details.

Last updated: Sep 15, 2026 at 9:05PM

Ship marketplace orders the way you ship everything else — in Shopify. Osello notices the fulfillment and sends the tracking back to the marketplace automatically. If you prefer, you can also mark an order fulfilled directly in Osello.

The automatic path: fulfill in Shopify

Once an order is accepted, it exists in your Shopify store like any other order. When you, your warehouse team, or your fulfillment app marks it fulfilled in Shopify:

  1. Osello is notified right away.
  2. It copies the tracking number and carrier from the Shopify fulfillment.
  3. It marks the matching items fulfilled in Osello.
  4. It sends the tracking to the marketplace, so the customer gets their shipping notification.

Partial shipments work too: if only some items ship, the order shows as Partially Fulfilled until the rest go out.

Marking an order fulfilled in Osello

If you fulfill outside Shopify, or just want to record a shipment by hand:

  1. Open the order from Sales > Orders.
  2. Open the actions menu and choose Fulfill Order.
  3. Enter the Tracking Number, Carrier, and Tracking URL. These apply to all items on the order.
  4. Confirm with Mark as Fulfilled.

Tracking details are optional on most marketplaces — some accept a plain "shipped" signal — but we strongly recommend including them so the customer can follow their package.

Target+ requires a tracking number and a carrier on every shipment, and the carrier has to be reported as one of Target+'s own shipping methods. Osello matches the carrier you entered (or the one Shopify reported) by name — USPS, UPS, FedEx, or OnTrac — and reports the service Target+ asked for, or the carrier's ground service. Target+ has no DHL shipping method, so DHL eCommerce shipments (which USPS delivers) are reported as USPS Parcel Select. You can pin the method for any carrier on the marketplace's Shipping settings tab; see Map carriers to Target+ shipping methods.

If a shipped item has no tracking number, or its carrier isn't one Target+ recognizes and you haven't chosen a method for it (DHL Express, for example), the fulfillment is not sent and the order's page shows what is missing. Items that shipped in Shopify stay Fulfilled in Osello; fix the details on the items (or map the carrier on the Shipping tab), then use Retry sync on the order to send the shipment to Target+.

Watch the deadline

Marketplaces set a ship-by deadline on every order. While an order still has unshipped items, its page shows a banner telling you how much time you have left — and a red warning once the deadline has passed. The exact deadline also appears in the order's Details panel.

After shipping

Each item's tracking number appears in the order's Line Items table. The order sits at Fulfilled until the marketplace reports the package delivered, at which point it moves to Delivered. No action is needed from you for that last step — Osello keeps checking the marketplace until the order completes. Target+ never reports delivery, so Target+ orders stay at Fulfilled.

Where to go next

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