Orders & Fulfillment

Follow a marketplace order's journey into Osello and on to your Shopify store — what syncs automatically, how often, and where to watch it happen.

How Osello automatically accepts marketplace orders you can fulfill, declines items that are out of stock, and how to accept an order manually.

Ship marketplace orders from Shopify and let Osello send tracking back automatically, or mark an order fulfilled in Osello with tracking details.

Cancel a marketplace order from Osello or Shopify, and see what happens when the marketplace or customer cancels — everything stays in sync.

How marketplace returns flow into Osello, the accept, receive, and refund steps, and how refunds are recorded back in your Shopify store.