# How to Get Help

> The fastest ways to reach a human at Osello, and what to include so we can solve your issue on the first reply.

Stuck on something this help center doesn't answer? A real person is happy to dig in.

## Reach us

- **From the app** — click any **Get Help** button (marked with a life-preserver icon). It opens a message form that's already linked to your account, so we can see your setup right away. This is the fastest route.
- **From the in-app Help Center** — the full Help Center is also built into the app: open your avatar menu in the top-right and choose **Get Help**, or use the **Help** link in the footer. You can search and read every article without leaving your work, and every article has a **Talk to a Human** button.
- **From this help center** — use the **Talk to a human** button on any article, or the [contact page](/contact).

## What to include

The more of this you give us up front, the faster we can fix things:

1. **What you were trying to do** — for example, "submit 40 listings to Macy's."
2. **What happened instead** — the exact error message or unexpected behavior, word for word if you can.
3. **Where it happened** — the marketplace, and a product or listing we can look at (a link to the page is perfect).
4. **When it happened** — roughly when you first noticed it.
5. **A screenshot** — if the issue is visible on screen, a picture beats a paragraph.

## What happens next

We read every message. You'll get a reply from a person who has looked at your account — not a canned response — usually within one business day.

## Where to go next

- [What is Osello?](/help/getting-started/what-is-osello)