# Fix Rejected Listings

> Where to find the marketplace's rejection reason, how to correct the listing, and how to resubmit it for approval.

When a marketplace turns a listing down, Osello shows you the reason it gave. Most of the time it's a single field the marketplace didn't like — fix it and resubmit.

## Two different badges

Marketplaces send both "fix this" and "we're not taking this" through the same channel, so Osello reads the reason and splits them into two badges:

- **Changes Required** (amber) — the marketplace named something to correct. Fix what the reason describes and resubmit. This is by far the common case, and it's grouped under **Action required** in the filters.
- **Rejected** (red) — the marketplace isn't taking the product: an assortment or SKU-gating decision, or a structural rejection with no stated path back. Resubmitting won't change the answer, so it's grouped under **Inactive** and doesn't count toward your work queue.

Two more reasons arrive through the same channel status but aren't rejections at all, so they show as their real state instead:

- **Unlisted** — the item was pulled, usually because it was discontinued or someone asked for its removal.
- **Suspended** — your marketplace account is inactive, and the marketplace parked the listing until it's reinstated. These come back on their own once the account is active again.

## Find the reason

There are three places to look, from quickest to most detailed:

1. **The status badge.** Hover over the **Changes Required** or **Rejected** badge on the Listings page, or on the listing itself, to read the marketplace's reason.
2. **The Submission Messages tab.** Open the listing and go to **Submission Messages** to see everything the marketplace sent back — errors, warnings, and informational notes, often tied to a specific variant or field.
3. **The Submissions tab.** Each submission shows how many variants were approved, rejected, or pending. Open a submission to see its details, including the recorded **Rejection Reason**.

To round up everything that needs work at once, open the marketplace's **Listings** page, open **Filters**, and pick **Action required** — or narrow to just **Changes required** under **More options**.

## Fix the listing

This is the path for a **Changes Required** listing. Once you know what the marketplace objected to:

- **Correct the field** on the listing's **Fields** tab — edit the value directly, or use the field's **Update with AI** action to have Osello redo it.
- **Rejected image?** Image fields have extra actions like **Ensure Image Meets Requirements** and automatic cropping to the marketplace's required shape.
- **AI keeps making the same mistake?** Add custom instructions for that field so every future fill follows your guidance — see [custom instructions](/help/ai-prompts/custom-instructions).
- **Wrong category?** If the rejection suggests the product doesn't belong where you listed it, change the category via **Edit Structure** — the required fields will update to match.

## Resubmit

After fixing, click **Resubmit Listing** at the top of the listing. The badge moves back to **Pending Approval** while the marketplace reviews it again. You can resubmit as many times as needed.

Marketplaces don't always look at the new version straight away — some take hours. Until yours does, the listing stays on **Submitted** or **Pending Approval**; it won't flip back to the earlier reason while it waits.

Some rejections are settled on the marketplace's side rather than in Osello — for example a sustainability claim that needs documentation registered with the marketplace. Once the marketplace puts the product back under review, the badge moves to **Pending Approval** on Osello's next status check without a resubmit.

## When it says Rejected

A **Rejected** listing is a decision on the marketplace's side, not a data problem, so there's usually nothing to fix in Osello. If you think it's wrong — or the reason is about assortment and you've since been approved for that category — take it up with your marketplace contact. Once they change their mind, Osello picks the new status up on its next check.

## When it's not the listing's content

Sometimes the problem is with syncing rather than your listing's data — for example, the marketplace's system returned an error while Osello was pushing updates. Those show up as sync issues: you'll see a "Sync issues detected" alert on affected records, and each marketplace has a **Sync Issues** page (in the actions menu on its **Settings** page) listing every open issue with its details.

If a rejection reason is cryptic — marketplaces are not always articulate — click **Get Help** and include the listing. We read these messages all day and can usually translate.

## Where to go next

- [Common submission errors](/help/troubleshooting/common-submission-errors)
- [Submit listings and track their status](/help/channels-listings/submit-listings-and-track-status)
- [How to get help](/help/troubleshooting/how-to-get-help)